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A man has gone online to complain about Air Asia after he says that he and his Kenyan wife and cousin were humiliated at Don Mueang airport.
Philip Culbertson said that he had to wait for 60 minutes before tickets were issued as what he claimed as unnecessary “racial profiling” took place for his wife and cousin.
He said that eventually he had to rummage through his pockets to show $800 to enable them to go to Laos for a two night break.
Mr Culbertson said that he and his wife have all the legal documents for their stay while he is working in Bangkok. The cousin had shown sufficient funds in Nairobi before her visa was issued to Thailand.
In an open letter to Air Asia CEO Tony Fernandes he said that he is a frequent flyer but this is the worst airline or airport experience he has ever suffered.
He said he had booked tickets for the flight last Friday. But in relation to his experience at Don Mueang he said:
“I can safely say that ‘traveling while black’ with Air Asia was the most humiliating airlines experience of our lives for all three of us.
Our holiday was ruined as we were unable to shake the blatant discrimination and hassle that we endured with Air Asia”.
He said that on the return journey it took just 3 minutes to pass through.
He said that he had contacted Air Asia but had received no reply so he went on the Bangkok Expats Facebook group to relate his story.
He slammed claims by the CEO that the airline cares for all its customers and is now demanding a reply from the airline.
The full text of his complaint can be found here: https://www.facebook.com/groups/bkexpats.kc/permalink/1902212576472655/