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Commercial banks to boost quality of service

Thailand-based commercial banks have expressed a determination to boost the quality of their services to benefit the public.

Thai banksSecretary-General of the Thai Bankers’ Association Kobsak Duangdee, has announced that the association and branches of foreign banks in Thailand have recently worked together on the raising of service standards for their retail clients.

Mr. Kobsak said that all aspects of banking, including loans and deposits, electronic cards and other services have been discussed, in response to the Bank of Thailand’s policy to promote higher standards of service in the banking and finance sector.

He added that the new practices will help lower the number of complaints from consumers while encouraging banks to step up the quality of their customer care services.

The TBA Secretary-General went on to say that the new standards will help all banks serve clients more efficiently and cater to their true needs, while suggesting that the details of changes in the services provided by each bank, can be found on their websites and at the Financial Consumer Protection Center at the Bank of Thailand.




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