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The government plans to release PSC1111 app for smart phones to allow foreign tourists to file complaints to the government directly in one or two months, Deputy Government Spokesman Maj Gen Sansern Kaewkamnerd said Sunday.
He said the app will add another channel for foreign tourists and Thai people to file complaints to the people service call center opened by the National Council for Peace and Order on top of the 1111 hotline, PO Box 1111, the www.1111.go.th website and 1111 public complaint receiving booths at the four gates of the Government House.
The spokesman explained that the 1111 channels of complaint receiving were aimed at receiving non-emergency complaints although the people and foreign tourists can call 1111 and press 2 on the 24-hour basis.
In case of emergency, foreign tourists are urged to call the 1155 hotline of the Tourist Police Division.
Sansern said since the government has opened the 1111 hotline and other channels, 1,793 foreigners have filed complaints to the government through both the 1111 hotline channels and 1155 hotline of tourist police.
Of the 1,793 complaints, 1,734 were emergency cases. Most or 1,633 complaints came form British tourist and 59 cases from Chinese tourists.
Sansern said the call centers for tourists have been running with cooperation form the PM’s Office, the Tourist Police Division and the TOT Plc to receive complaints from foreign tourist on around the clock basis to ensure them of safety in the kingdom.
The 1111 call center is always manned by 150 officials and it uses new IT technologies for alerting government agencies concerned to provide help to the tourists as soon as possible.