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Complaints have been made against Thai airways by about forty passengers that were injured in Saturday night’s ThaiAirways international landing incident about the treatment they received at the hands of the ground staff.
On Monday evening the passengers arrived at Suvarnabhumi airport to submit their complaints to Sorajak Kasemsuvan, the THAI president. They complained that nobody from the airline had told them how the company would reimburse their medical fees. They also commented that there was no communication after the accident and they felt that they were ignored by ground staff.
Kosit Suvinitjit, a former Bangkok governor candidate was on the flight travelling in business class when flight TG679 veered off the runway, although he did not join with the other passengers on Monday he did comment that the ground staff were ineffective.
“I would have liked to have seen more ground staff helping the passengers” he said, “there should have been more interpreters in several different languages to inform passengers of the situation, as many of them were tourist.”
However, Mr.Kosit praised the efforts of the pilots and cabin crew who he believes controlled the situation well. He also thanked the emergency first response staff at the airport, as well as fire fighters for reaching the aircraft swiftly. He also commented that the busses that passengers, some of them injured, were taken to stayed stationary with the passengers inside for over twenty minutes after the incident and that while some of the passengers were taken from the scene to immigration, others fled the aircraft without their passports and that caused confusion. He was concerned that many of the passengers inside the bus were in a state of shock and there were no staff members in the terminal to receive them or even offer them a glass of water.
Another passenger Wijit Khaoto commented that the lower end of the emergency slide did not go down as far as the runway and this made the exit from the plane problematic for some passengers who were trapped at the bottom while others hurtled down the slide behind them.
The THAI president denied allegations by some passengers that cabin crew members left the plane before assisting passengers.
Mr Sorajak said all passengers disembarked using four inflatable emergency slides on the left side of the aircraft.
Under evacuation procedures, one crew member must exit through each slide first to catch following passengers, while the other crew members must remain aboard to direct evacuees.
Twelve of the fourteen injured passengers who were admitted to hospital have now been discharged.