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In a bid to make lives in Thailand trouble-free for foreigners, the Office of the Prime Minister has launched two hotlines to handle international tourists’ and residents’ complaints.
According to Minister and Permanent Secretary of the Office of the Prime Minister M.L. Panadda Diskul, the hotlines are the latest effort of the government and the National Council for Peace and Order to extend assistance to foreigners living in and visiting the kingdom.
Several agencies already have their own units tasked with facilitating and helping people from foreign countries. However, the fact that these agencies work independently has led to their having to do duplicate jobs. The Office of the Prime Minister has, therefore, decided to launch special hot lines 1155 and 1111 to receive and follow up on the complaints of foreigners in Thailand, said M.L. Panadda.
Those wanting to notify police of emergency cases may call the Tourist Police Division’s hot line 1155. The government’s hot line 1111, which is linked to different state and independent agencies, will be responsible for general complaints. Interpreters will be on hand to facilitate callers. The service is available round the clock.