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A group of about 10 holiday-goers yesterday lodged complaint with the Consumer Protection Police Division (CPPD) accusing a resort hotel in Hua Hin of fraud.
The group led by Thanat Waranont, 37, told Pol Maj-Gen Prasert Pattana, CPPD commander on Sept 8 that they bought the resort hotel packages at a tourism fair organised by the Tourism Authority of Thailand and a pet fair at Queen Sirikit National Convention Centre in May this year.
The package deal cost 999-10,000 baht, depending on the days of staying, and is valid for one year. But what attracted to buy the package deals was because it allowed pets in.
But they said that when they rang up the resort hotel for room booking, nobody answered calls.
They then drove to the place and learnt that the hotel has already ceased operation. They then helped to track the hotel operator and finally got in touch with him.
However the operator said he could only refund them 60% of the price which they disagreed.
They then joined together to lodge complaint with the police to pursue both criminal and civil cases against the operator.
Pol Maj-Gen Prasert said he had accepted the case for investigation.