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Changes have come thick and fast in the wake of the case of a Bangkok man who suffered a 900,000 baht loss from his bank account after a thief managed to get a replacement sim card from True Corporation.
The sim – fraudulently obtained after the thief pretended he had lost it – was used to get a one time password and empty the account of Phansuthee Meeleukit, a car detailer who thought he was selling merchandise to the thief, reported tnamcot.
Kasikorn bank had already announced they would reimburse Phansuthee but True refused to do so.
Now True are under investigation by communications authorities for their role in the matter and have already admitted that their procedures were not properly followed by a staff member.
They have offered the victim of the crime a phone and free calls for a year.
A new sim was issued to the thief despite neither a Thai ID card nor a proxy authority being presented according to their own regulations.
The government want to know what True actually did and will do in the future to ensure there is no repeat of the case.
Meanwhile, Kasikorn have said that in future no password changes can be made through their call centre – customers must go into the bank branch and present proper ID.
And in other developments central to the case police named the thief as Siam Theuangphon, a Ratchaburi native, and said that they will soon interview him in connection with the matter.