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An angry passenger who had an expensive wallet stolen from her loaded baggage claimed that Don Muang airport police told her to try social media to get something done.
So “Namwan” 23 – who said it was her first flight – went online to register her complaints.
She had boarded flight SL 76 at Phuket on Friday and after a short delay flew to Don Muang, Bangkok. At baggage claim she saw that the security seal was broken and that a battery power bank and the wallet had been removed.
The airline was not named in the story but SL is the code for Thai Lion Air.
Namwan went to the airline office who said that they warn passengers about putting items in the hold and would not take any responsibility.
They suggested the police or contacting Phuket herself. The airport authority said it was not a problem at the Bangkok end.
Namwan claimed online that the police said: “Try social media – that’s best. Get your friends to share the story. It will reach the airline concerned and show up their poor service for all to see,” she wrote.
The airline later reiterated that they would not take responsibility though they said they had checked CCTV and seen nothing untoward.
Namwan would not let it rest and told reporters: “It happened to a friend recently too. It was not a fake designer wallet but a real one.
We buy nice things and when thieves rifle through our bags nothing can be done about it. What does that tell you about the airline?”
She said it was her first time flying and she had been in a rush.