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Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 14th Media Statement

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

Malaysia AirlinesWe have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.

马来西亚航空公司MH370航空事件

媒体声明十四

(2014年3月12日中午1点05分发布)

马来西亚航空公司特此声明当下的首要任务是尽全力照顾MH370航班的乘客与乘务员的家属,给予他们援助,提供即时信息、载送、膳宿、医药及心灵关怀辅导。一切费用将由马来西亚航空承担。

此外,我们已组成多支专业关怀团队,成员包括马航职员、大马医药援助协会(Mercy

Malaysia) 和慈济基金会,他们分别在北京五个地点和吉隆坡四个地点提供关怀援助。

迄今有115个家庭成员抵达吉隆坡,由72位关怀志工特别照顾。来自中国的每一家属均

获得分配有一名关怀志工兼中文翻译员。

关怀志工们致力不断地给家属们提供最新搜寻与救援工作状况,同时亦提供心理辅导。

我们已向所有乘客及乘务员的家属发出第一批相等数额的财务援助作为他们的基本需求。

这笔款项不仅分发给马来西亚的所有乘客与乘务员的家属,同时也发出给其他国家的所有

乘客与乘务员家属。

对于此次不幸事件,我们深感歉意与同情。家属们焦虑盼望爱人消息的心情,我们亦感同

身受。我们将竭尽所能给予援助以减轻大家的负担。

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