Chaos at Don Mueang airport as Nok Air’s computer crash strands passengers for hours

Don Muang international airport turned chaotic early yesterday morning when hundreds of passengers could not check in for their morning flights of Nok Air after its computer crashed.

The crash caused the airline’s all flights which were scheduled to depart the airport from 6.00-8.00 am to be stranded and could not take off, causing its passengers to complain of the delays.

Passenger queues waiting for turns to check in at Nok Air counters since 4 am stretched longer and longer and later obstructed traffic inside the airport.

Nok Air chief executive Patee Darasin was alerted of the crash and later posted on his Twitter at 8 am apologising for the inconvenience and flight delays from the computer crash, saying the problem was being fixed.

At 8.30 am he tweeted again saying the problem has been fixed and the system is now back normal.

He apologised again for the inconvenience, saying he wished not to see it happen but it still happened, and he felt bad about it.

He said he woke up at 4 am and was very upset for what happened, adding this would serve as a reminder for Nok Air to learn and resolve in future.

Nok Air later officially apologised on Twitter saying “We apologize for the computer system crash this morning and the delays especially on Mother’s Day … Really sorry about this #nokair.”.

Stay updated with Samui Times by following us on Facebook.