New international enquiry service for UK visa customers

UK visa customers will get a better service by using our new international enquiry service to find information about the visa application process. If you need a UK visa and have any inquiry on how to apply, please visit our website. The new service will be provided by Hinduja Global Solutions (HGS) from 1 April 2014.

UK Visas and Immigration is working in partnership with Hinduja Global Solutions to provide visa customers with quicker responses.

The new enquiry service will provide an improved service to visa customers in 20 languages with opening times reflecting the working hours and days in each country.

Sarah Rapson, UK Visas and Immigration’s director general said:

Providing excellent customer service to visa applicants is a key part of what we do. HGS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK. Our customer can expect a quick, accurate and professional service available to help them throughout their application.