No penalties for cancelling internet contracts – but users must give five days notice

An issue that many Thais seem to be unaware of has been investigated by Daily News Online.

Most locals are under the impression that internet providers can charge penalties for those who cancel 12 month contracts for their phones.

But an online lawyer – tanaiwirat.com – citing various legislation has stated that internet providers cannot legally charge for a contract being broken. So long as five days notice is given.

Also in the event of an interruption in service a claim can be made for the return of money paid up front. This must be paid within 30 days and if it is not then interest must be paid by the company on the sum.

Lawyer Wirat said that it was an issue that many consumers were unaware of as penalties were just accepted.

Thai Visa / Daily News

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