Seminar event about hotel reviews and professional management of guest feedback to be held in Koh Samui

On November 21 the leading seminar event about hotel reviews and professional management of guest feedback will take place in Koh Samui.

The 4-hour-event is exclusively designed for hospitality professionals. Internationally renowned tourism experts and book authors will discuss one of the main business challenges for hoteliers. Over 3’700 hotel managers have participated in the seminars across the globe so far and more than 99% recommend the training.

Participants will learn:

how to receive positive reviews & ratings

how you should professionally respond to negative reviews

how to improve your service quality with reviews

how ratings influence your revenue management

Additionally, participants will get hands-on recommendations for daily business – highly relevant for GMs, Accomodation Owners, Guest Relation Managers, Front Office Staff, Quality Managers,  Revenue/Reservation/e-Commerce Managers and of course, Online Reputation Managers.

Organisational details:

November 21, 2014 from 10 am – 2 pm

Location: Conrad Koh Samui Resort

Participation fee: US-$ 200 (THB 6’300)

Payment is on location, seating is limited

More information & registration: www.hotelreview-seminars.com/dates

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