Thursday, March 13, 12:45 AM MYT +0800 Malaysia Airlines MH370 Flight Incident – 15th and 16th Media Statement

Malaysia Airlines wishes to clarify the claims that some families of the passengers were flown to India instead of Malaysia. This is not true.

Malaysia Airlines flies directly from Beijing to Kuala Lumpur without a transit. There are also no Malaysia Airlines’ direct flights from Hong Kong to Mumbai or any part of India.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – 15th Media Statement

Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers.

Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.

Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.

The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.

Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.

Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.

Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.

The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.

Our top priority remains to provide any and all assistance to the families of the passengers and crew.

Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.

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